FAQs
Getting started
Get started! You can get your Display up and running by going to set up for step-by-step instructions.
If you’re having trouble setting up your Display, please see our troubleshooting directions here. If you are still not able to set up your Display contact us at supply@shopify.com and we’d be happy to help.
You can add, edit, and delete apps using the Tidbyt app on your mobile device.
You can build your own apps on the Tidbyt platform. For information on how to build your own apps check out the resources page here.
Reach out to us at supply@shopify.com for answers to all your Display questions.
Payments
You can buy your Display now and pay later by using Shop Pay Installments (US only), which will split your purchase into 4 equal payments with no interest or fees. If you need help using Shop Pay Installments, check out the Shop Pay Installments Help Center for more information.
Orders shipped outside the United States may be subject to additional duties and taxes. Additional duties and taxes are collected during checkout and delivered duties paid.
Shipping and returns
Your order will ship within 2 to 3 business days. Once your order is processed, you’ll receive a tracking number that’ll make it easy to keep an eye on your package.
Currently, we ship worldwide with the exception of the following countries:Afghanistan, Åland Islands, Ascension Island, Belarus, Bhutan, British Indian Ocean Territory, Central African Republic, Christmas Island, Cocos (Keeling) Islands, Congo - Brazzaville, Congo - Kinshasa, Côte d’Ivoire, Eritrea, French Southern Territories, Iraq, Isle of Man, Kosovo, Lebanon, Liberia, Libya, Mali, Myanmar (Burma), Niger, Norfolk Island, Palestinian Territories, Pitcairn Islands, Russia, Saint Martin, Somalia, South Georgia & South Sandwich Islands, South Sudan, St. Helena, St. Pierre & Miquelon, Sudan, Svalbard & Jan Mayen, Tajikistan, Tokelau, Tristan da Cunha, Turkey, Turkmenistan, Ukraine, U.S. Outlying Islands, Vatican City, Venezuela, Wallis & Futuna, Western Sahara, Yemen, Zimbabwe.
Display has a 30 day return policy via Tidbyt. Please see the Tidbyt return policy page for full details.
Technical
The Display dimension are:
8.2” / 208mm
4.4” / 111mm
2.0’’ / 51mm
8.2” / 208mm
4.4” / 111mm
2.0’’ / 51mm
Display comes with a 1-year manufacturer’s warranty. Please contact support@tidbyt.com for any warranty questions.
Display is only able to connect to a 2.4GHz Wi-Fi network. If you are having trouble connecting to your local network, make sure your router is configured with 2.4GHz enabled.
By default, Shopify orders start at 1,000 so if your order number is 5,000, for example, your total orders would be 4,000.