FAQs | Shopify Supply

Frequently asked questions

Shopify Supply products are processed within 1-3 business days. Processing times for other products may vary, so check out the product pages for more information. When your order is processed, you’ll receive a tracking number to track your package. You can also download the Shop app to get the latest tracking updates on your order.Once your order is fulfilled and placed in the hands of the shipping carrier, we cannot guarantee any delivery date indicated by the carrier.

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Frequently asked questions

When will I receive my product?

Why isn’t my tracking number working?

Do I have to pay taxes, duties, or shipping costs?

Can I cancel my order?

Can I return my product?

What happens if my order is lost, stolen or damaged?

What if my order is tracked as delivered, but I haven't received it?

Do Shopify Supply products ship internationally?

Do you ship to PO boxes?