FAQs
Getting started
Get started! You can get your Shopify Counter up and running by going to set up for step-by-step instructions and a video tutorial.
To use the Counter, you’ll need to accept the terms and privacy policies of our two 3rd-party partners. You’ll need to create an account through Smiirl, our 3rd-party manufacturing and hardware support partner. You’ll also need to install the Counter app developed by Alumworks, our 3rd-party app developer.
The Shopify Counter does not have a speaker, but does make an audible sound when the flaps flip over with new orders and sales.
You can set up your sales and order counter to update your numbers in real-time, up to every 24 hours, and everything in between. Easily manage how often your Counter updates in your my.smiirl.com account.
Payments
You can buy your Counter now and pay later by using Shop Pay Installments (US only), which will split your purchase into 4 equal payments with no interest or fees. If you need help using Shop Pay Installments, check out the Shop Pay Installments Help Center for more information.
Orders shipped outside the United States may be subject to additional duties and taxes. Additional duties and taxes are collected during checkout and delivered duties paid.
Shipping and returns
Your order will ship within 2 to 3 business days. Once your order is processed, you’ll receive a tracking number that’ll make it easy to keep an eye on your package.
Currently, we ship worldwide with the exception of the following countries:Afghanistan, Åland Islands, Ascension Island, Belarus, Bhutan, British Indian Ocean Territory, Central African Republic, Christmas Island, Cocos (Keeling) Islands, Congo - Brazzaville, Congo - Kinshasa, Côte d’Ivoire, Eritrea, French Southern Territories, Iraq, Isle of Man, Kosovo, Lebanon, Liberia, Libya, Mali, Myanmar (Burma), Niger, Norfolk Island, Palestinian Territories, Pitcairn Islands, Russia, Saint Martin, Somalia, South Georgia & South Sandwich Islands, South Sudan, St. Helena, St. Pierre & Miquelon, Sudan, Svalbard & Jan Mayen, Tajikistan, Tokelau, Tristan da Cunha, Turkey, Turkmenistan, Ukraine, U.S. Outlying Islands, Vatican City, Venezuela, Wallis & Futuna, Western Sahara, Yemen, Zimbabwe.
The Shopify Counter is non-returnable or refundable after purchase but has a limited 2-year manufacturer warranty. Please contact shopifycounter@smiirl.com for any warranty inquiries.
Technical
Shopify Counter is only able to connect to a 2.4GHz Wi-Fi network. If you are having trouble connecting to your local network, make sure your router is configured with 2.4GHz enabled.
Make sure your Counter is set to display the same timeframe as your admin, by going to the Counter app in your admin.By default, Shopify orders start at 1,000 so if your order number is 5,000, for example, your total orders would be 4,000.
Yes, Shopify Counter can display orders or sales. You can change your display setting through the Counter app connected to your Shopify admin.
Not yet, but we’re working on it! Check back soon for updates.
Once you have your Counter set up, it will count the sales or orders already accumulated during the timeframe you choose.